Refund Policy

At MCANSEY IT Services & Consulting Pvt. Ltd., we strive to maintain transparency and client satisfaction. However, due to the nature of customized IT services, we follow a strict refund policy as outlined below:

1. Consultation Fees
   Fees for initial consultations, requirement gathering, and strategy planning are non-refundable.
2. Project-Based Services
   • Refunds may be considered only if no work has been started and no deliverables have been shared.
   • Once the project has commenced, partial refunds may be reviewed at the discretion of MCANSEY, based on work completed and resources utilized.
   • If the project is placed on hold by the client for any reason and later resumed, the scope and deliverables may change due to updated technology, availability, or revised business needs. In such cases, the previously paid advance amount will not be refundable.
   • If design versions have been shared with the client, and the client does not approve the design, no refund will be issued. Design involves allocation of skilled resources and time, and the advance payment compensates for that effort regardless of final approval.
3. Monthly/Retainer Services
   For recurring services (e.g., monthly retainers or staffing contracts), the client may cancel services with a 30-day written notice. Any unused portion of prepaid services may be refunded upon review and at MCANSEY’s discretion.
4. Refund Requests
   All refund requests must be submitted in writing to info@mcansey.com and must include:

   • Project name and scope
   • Reason for refund request
   • Documentation of payments made

   Refunds, if approved, will be processed within 45 business days via the original mode of payment.